Warranties

INSTALLATION:
This warranty covers installation for a period of 6 months * and applies to all products except car shelters, for which the warranty covers installation for a period of three months*.  This warranty does not cover fabric replacement without installation.
 
CONFECTION:
This warranty covers the making of canvas, the curtains and the polycarbonate (lexan) for a period of one year* – taking into consideration the materials the cloth is made of, uniformity of the cloth is not guaranteed. Water infiltration from the  stitches is not a manufacturing defect.
 
CANVAS / POLYCARBONATE –ruffled- / SCREEN  AND POLYMER PANELS / FLOORS:
This warranty covers the canvas vinyl 5 years* or acrylic 10 years* against fading with a prorate of 1,60%  per month.
Some restrictions  apply to these products:
Car shelter: This warranty covers the canvas against any fabrication defect for a period of  one year.*
Polycarbonate (lexan): This warranty covers polycarbonate and ruffled polycarbonate for a period of two years:*
Mosquito panels and polymer: this warranty covers mosquito panels and polymer for a period of two years*
MARRYLAND floor: This warranty covers the MARRYLAND flooring for a period of 90 days* against cracking and mildew.
 
MECHANISM AND ELECTRICAL OPERATOR:
This warranty (applies to : Astral, Brasilia, Solaria –solar cloth- , and rolling shutters) covers components only, for a period of one year with a non abusive use of the product and in normal conditions. As for the rolling shutters, the warranty covers the shutter, windows and weather strip.
Motors are guaranteed for a period of 4 years with a prorata of 25% per year*.
This warranty applies only on the product and not the labor.  For example, after 1 year, the warranty is applied to 75% off the price of the product.
 
STEEL STRUCTURE:
Car shelter: This warranty encloses the structure against any fabrication defect for a period of one year*. Any change or -modification of the structure- or addition of a product that is not recommended by Multiple Awnings will automatically void this warranty.
This warranty does not cover Acts of God  (Great wind, storms, major accumulations of rain/ice/snow….) The owner HAS TO REMOVE ICE/SNOW/OR ANY OTHER MATERIAL from the structure.
This warranty will be void if: 1. There is  use of concrete blocks as anchoring (it may harm the product). 2.There is use of a cable (tie-wrap) on the eyelets to retain the cloth.
 
ALUMINUM STRUCTURES AND PVC:
This warranty covers the aluminum structure and other PVC products for a period of five years*.  If the structure shows any defects during that period, it will repaired or replaced, according the company's judgment. Some restrictions apply on this products:
Polaria light: This warranty covers PVC structure for a period of one year*.– aluminum roof (covered 5 years*) and PVC panels -
Aluminum Railing: This warranty covers the railing for a period of five years*.
Rolling shutters: This warranty covers paint for a period of five years* against cracking, peeling and uneven fading.
Any change -or modification - of the structure or addition of a product that is not recommended  by Multiple Awnings will automatically void this warranty. 
 
GENERAL CARE:
** It is quite normal that your canvas may leak during the first days of rain:  the needle holes are bigger than the thread. Rain and dry weather will permit the thread to expand and the stitches will become rainproof.**
The canvas should be cleaned on a regular basis before substances such as dirt, roof particles etc, are allowed to accumulate and become embedded in it. The canvas can be cleaned without being removed from the structure. Instructions: 1. Use a brush to remove dirt. 2. With a mild solution of natural soap and lukewarm water, clean the cloth. 3. Rinse thoroughly to remove soap. Do not use detergents. (Cleaning products are available at our showroom or by internet at www.multipleawnings.com).
MARRYLAND flooring: Use a recognized sealing product on each wooden plate.
Polymer: Do not use during winter time.
This warranty will be void if these recommendations are not followed correctly.
 
EXCLUSIONS:
The warranty does not cover labor charges. Parts only are covered by the warranty.  The warranty does not apply in cases of violent winds, extraordinary weather, the non removal of snow from the structure, or any other negligence in wrong or abusive use of the product.
 
HEALTH AND SAFETY:
Precautions for this product:
Astral – Brasilia – Retractable: The product has to be retracted (closed ) at all times during the winter period. DO NOT LEAVE THE PRODUCT OPEN IN  SITUATIONS OF HEAVY RAIN OR DURING PERIODS OF WINDSTORMS AND WITHOUT SUPERVISION.
Riviera-Bali –Acrylic cloth: The owner has to make sure that the canvas is removed before snow / ice starts to fall.
This warranty will be void if these recommendations are not followed correctly.
 
PERMITS:
It is the client’s responsibility to ensure that he has all permits in his possession and that the product respects the municipal by-laws. Multiple Awnings is not responsible.
 
RESPONSIBILITY:
Multiple Awnings is not responsible for damages, direct or indirect, as a result of the customers installing the snow shelter or any product structure by themselves.
 
It is the customer’s responsibility to firmly anchor the structures so they do not blow away in the wind.
Ancrasol anchors and anti-wind straps are strongly recommended.
 
WARNING:
To maintain the structure and components safe:
 
SNOW AND ICE MUST BE REMOVED AT ALL TIMES FROM TEMPORARY OR PERMANENT STRUCTURES. This must be done from the outside of the structure. PLEASE CONTACT OUR SERVICE DEPARTMENT IF THE STRUCTURE PRESENTS PROBLEMS OR SIGNS OF WEAKNESS.  Not following these instructions can result in serious personal injuries.
Also, in case of unexpected storm, the customer must be sure to remove the structure to eliminate any risk of breakage.
 
* Starting from the day of purchase. THIS WARRANTY CANNOT BE TRANSFERRED.
SHIPPING COSTS ARE NOT COVERED  BY MULTIPLE AWNINGS.
INSTALLATION MUST BE ACCORDING TO INDUSTRY STANDARDS FOR THE WARRANTY TO APPLY.